Privacy-sensitive data or personal data is processed through our webshop. Deloox B.V. considers a careful handling of personal data of great importance. Personal data is therefore carefully and securely processed by us.
In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this through this privacy statement;
- we limit our collection of personal data to only the personal data necessary for legitimate purposes;
- we first ask you for explicit permission to process your personal data in cases where your permission is required;
- we take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;
- we respect your right to provide your personal data for inspection, to correct or to delete it at your request.
Deloox B.V. is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.
This privacy statement was last modified on 11-04-2018 12:06:53.
Use of personal data
When using our webshop, we obtain certain information from you. This can be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear that they are provided to us for processing.
We use the following information for the purposes stated in this privacy statement:
- Name and address details
- Phone number
- Billing address
- E-mail address
- Payment details
- Date of birth
- IP address
You must first register for certain parts of our webshop. After registration, we save the personal data you provide via your e-mail address. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the implementation of the agreement.
We will not provide the data linked to your e-mail address to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is required by law. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.
Processing your order
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.
In addition to the information on our website, we can also inform you about our new products and services:
- by mail
- by e-mail
- by social media
Contact form and newsletter
We offer the possibility to ask questions through our webshop by means of a contact form, where you are asked to fill in information to deal with your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail requires for the complete answering and processing thereof.
We offer the opportunity to subscribe to our newsletter. You will regularly receive e-mails with offers or discounts for products from our range. In this case, your e-mail address will only be added to the list of subscribers with your explicit permission. The explicit consent is obtained by confirming the subscription of the newsletter by e-mail.
With a purchase we receive your e-mail address. Unless you object to this, we will regularly send you e-mails containing offers or discounts of products from our range or other e-mails related to your order. You can unsubscribe from these emails at any time using the special unsubscribe link in those emails or you can unsubscribe by contacting our customer service.
You can unsubscribe from our newsletter in the following ways:
If you post a review about our webshop or a product, the following information will be published so that it is visible to everyone on the internet:
You choose which Name you use. It is possible that you can be traced with this. On request, we anonymize information that has been published.
We use your data to personalize your shopping experience. This way, based on your interests, we can better tailor the range of products to your wishes and make you offers that are of interest to you. For example, we use information from previous orders, cookies and your IP address.
If you contact our customer service, we will save notes with your order. This allows us to help you quickly if you contact us again.
In order to further improve our webshop and service, we sometimes approach you for a free customer or market research. It is possible that a third party will conduct this investigation. This party will applly the same privacy rules as we do.
Actions / competitions
If we organize a promotion or competition, we need your name, address and e-mail address. With this we can announce the prize winner(s) and carry out the promotion.
Provision to third parties
We can pass on your data to our partners. These partners are involved in the implementation of the agreement. These partners are (partly) located outside the EU. We have strict agreements with them to comply with European privacy rules.
You are free to disable cookies through the browser. Keep in mind that it is possible that our website will no longer work optimally.
- storing items in your shopping cart;
- logging in and retrieving your data so that you do not have to re-enter it every time;
- testing improvements to the website;
- the acceptance notification of cookies on our website;
- providing insight into how you use our site (Google Analytics);
- enabling personal advice on previously purchased and / or viewed items;
- displaying personalized advertisements;
- storing through which partner site you visit our website.
If you want to use our site, you must accept our cookies. At the first visit of our website, we show a cookie notification. If you close this cookie notice or continue on our website, then we assume that you agree with this.
We use third party marketing cookies to remember your interests. So that we or third parties can show you ads based on your preferences. We only use these cookies if you have given permission for this. If you do not give permission, ads will still be shown, but these are random ads. You can make your choice below.
We use Google Analytics to keep track of how visitors use our webshop. We have entered into a processor agreement with Google to make agreements about the handling of our data. Furthermore, we do not allow Google to use the obtained Analytics information for other Google services and IP addresses are anonymised. The retention period for visitors and events in Google Analytics is 26 months after the last activity of the visitor.
We, our advertising networks and media agencies can show you advertisements on Deloox.com and other websites. This is done on the basis of your previous visits to our websites and the websites of third parties. Your surfing, searching and purchasing behavior is collected on the basis of cookie techniques, your IP address and the advertisement number that is linked to the device with which you surf. We only do this if you have given permission for the placing of cookies. A limited retention period applies to cookies and that period differs per cookie.
We also engage other external service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your information to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree on what they can do with the data.
The types of work that our external service providers perform for us are:
- supporting our advertising and marketing campaigns;
- supporting in conducting customer research and obtaining ratings and reviews.
We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:
- Access to personal data is protected with a username and password
- Access to personal data is protected with a username and a login token
- After receipt, the data is stored in a separate, protected system
- We take physical measures to protect access to the systems in which personal data are stored
- We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data
The personal data described above is stored for as long as necessary to process your orders, including warranty. After that, we keep data for a maximum of 26 months for the statistical purposes described. The data will then be deleted, unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).
Websites of third parties
This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.
Access and change of your data
You can change data yourself via
account overview .
You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your permission, or state with reasons that you want us to restrict the processing of personal data.
To prevent abuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the browser settings. If the data is incorrect, you can request us to change the data or have it removed.
Dutch Data Protection Authority
Of course we are happy to help you if you have complaints about the processing of your personal data. On the basis of privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.
5657 EH Eindhoven